Shipping policy

Every order is picked, packed and dispatched by us from our shop at 1468 E Los Angeles Ave, Simi Valley, California. There is no third party fulfilling orders in our name.

Processing time

Orders are processed in 1 to 3 business days. Business days are Monday to Friday and exclude public holidays. Orders placed after 2 PM Pacific Time are picked up the following business day, and orders placed over a weekend are picked up on Monday.

Processing time is the time before the parcel leaves us. It is separate from the time the carrier then takes to deliver it, and the two add together.

Delivery options and cost

Standard shipping is free on every order within the United States. There is no minimum order value and no threshold to reach. The rate is shown to you at checkout before you pay, and the figure shown at checkout is the figure you are charged.

We ship within the United States only. If you are outside the country, we cannot deliver to you, and the checkout will tell you so rather than take your money first.

Transit time

Once dispatched, orders typically arrive within 4 to 8 business days. This is an estimate, not a guarantee: carrier delays, weather and holiday periods all affect it, and none of them are within our control.

Tracking

When your order is dispatched you receive a confirmation email with tracking where the service carries it. Tracking can take a day to start updating after the parcel is collected. If it has not moved after three business days, email us and we will look into it.

Addresses

Check your address before you pay. We dispatch to the address given at checkout exactly as it was entered. If you spot a mistake, email support@outbackfootwear.com straight away with your order number — we can usually correct it before the parcel is picked, and not after.

A parcel returned to us as undeliverable because of an incorrect address is refunded for the boots, less the cost we paid to send it.

Collection from the shop

If you are local, you are welcome to come to the shop instead. We are at 1468 E Los Angeles Ave, in the Southwest Plaza Shopping Center, open Monday to Friday 9 AM – 6 PM and Saturday 9 AM – 5 PM, closed Sunday. Call ahead on (805) 526-6072 so we have the pair ready for you.

Damage in transit

If a parcel arrives damaged, photograph it before opening it where you can, and email us the same day. Damage in transit is our problem to resolve, not yours to argue with a carrier about.